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Paytm down for many users, company says “trying to resolve issue” MPNRC News

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Image used for representational purposes. (Photo: PTI)

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New Delhi: Digital payments platform Paytm on Friday took to social media to promise to fix the issues within hours after several users reported errors while transacting through the app. “Due to a network error on Paytm, some of you may be facing problems logging into the Paytm Money app/website. We are already working to resolve this issue as soon as possible. We will update you as soon as it is resolved,” read a tweet on Paytm Money’s handle.

Many traders are seeking compensation for losses incurred in F&O (Futures and Options) due to the crash of Paytm Money during the market. Acknowledging the issue, the firm said in another tweet, “We understand that some of our trading and F&O users may have faced genuine issues with their trades and positions. In our continued efforts to always have your back and be fair and transparent, we request that you write to us with your concerns via email at [email protected]

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“We had a problem and we sincerely wanted to help. We are working hard to ensure that such external issues do not occur again. Thanks again for your support,” added Paytm.

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Taking to Twitter, many users said that they are unable to login to Paytm app and website to make payments.” @Paytm Even after many first transactions, sometimes we get first transaction of 5000 rs in upi error message,” a social media user wrote, “Please kindly request Do @[email protected] please take strict action against Paytm, Paytm very bad service, please remove Paytm service, no customer care service, money theft data theft #Paytm,” another user tweeted.

A user also asked for customer support. “@PaytmMoney please provide customer support for paytm money without login. Can’t log in today and I’m not able to raise compliance and that’s the end of today. Jarodha, like geojit please open offices in all cities. And provide offline email care support in case of network problems.

“Paytm allows customers to make digital payments for a range of services, including prepaid and postpaid mobile, direct-to-home recharges, money transfers, etc. It is available on all platforms including Android, Apple’s iOS and Windows Phone.

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